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Crisis memory 2.0: June 2017

It's been a short month of June, with lots of micro-crisis of no great significance. To tell the truth, some of them shouldn't even be in this category, but that's just the way things work! 47. Orangina

Location of crisis: Twitter

Place of dissatisfaction: Twitter

Crisis level : 1

Orangina triggered an intentional bad buzz by launching the first upside-down drink. " Today, if you want to stand out on social networks, you have to be able to surprise and adapt to the codes and language of Internet users. Orangina is a brand that has always surprised with its communications, and we're always looking to go one step further. After the completely crazy idea of turning our cans upside down, we worked with our agency to come up with a shake-up operation based on a simple question that Internet users are really asking themselves: "Is your head upside down at the South Pole? I'll leave you to ponder..." Lessons learned: Described as a bad buzz in the article and therefore picked up on, we're a long way from that. 48. Gifi

Location of crisis: Twitter

Place of dissatisfaction: Twitter

Crisis level : 1

Gifi produced a controversial ad featuring former reality TV star Loana. The aim was to get her to re-enact the famous swimming pool scene with Benjamin Castaldi. An Internet user accused Gifi of grossophobia: https://twitter.com/Pandavocate/status/878889060093358080 Teaching: A crisounette 49. Carrefour

Location of crisis: Facebook

Place of dissatisfaction: Twitter / Facebook

Crisis level : 1

A journalist filmed the refrigerators of a Carrefour city : https://www.facebook.com/taranisnews/videos/1917543281792517/

13 million views and many comments on Facebook later, Carrefour will respond on Twitter:

"Hello, the fridges broke down last night. The shop was closed in the morning to carry out the necessary repairs. Please be assured that we take this incident seriously and that it is in no way representative of the quality of service we offer.

"Teaching :

Anything can be filmed. And the physical evidence is usually unmistakable.

50. Renault

Location of crisis: Offline

Place of dissatisfaction: Twitter

Crisis level : 1

The "Twingo Nail Polish", a nail varnish available in 4 colours to match the Twingo that "can also be used to touch up scratches", has not exactly met with unanimous approval from customers. The gendered initiative immediately caused a stir on social networks, and even if the volume wasn't there, the press was, reporting the comments. Teaching: Another gendered initiative 52. Ihecs

Location of crisis: Facebook

Place of dissatisfaction: Twitter / Facebook

Crisis level : 1

A guest lecturer at the IHECS, a communications school in Brussels, has caused controversy because of racist remarks:
The Rwandan friend, when she walks, has the elegance of a heifer (...) To make love, it was also very different. And I think it should be listed as a UNESCO World Heritage Site: the way women come in Rwanda, because it's important, UNESCO, what the hell is it doing to improve the human condition? And so (...) you have to titillate the clitoris, and for that to be effective, you have to pull hard!
The Collectif Mémoire Coloniale & Lutte contre les Discriminations reacted strongly via Facebook. Ihecs, for its part, denied responsibility, saying that it was only a guest teacher and that some of the comments were true.
Teaching:
Everything can be filmed or recorded.
53. Kinepolis

Location of crisis: Offline

Place of dissatisfaction: Twitter

Crisis level : 1

For the showing of Wonderwoman at Kinepolis, the cinema complex decided to offer a range of goodies to spectators. The goodies were devilishly stereotypical, which caused many people to react on Twitter and triggered a press article.
Lesson learned:
Sexism crisis.

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PARIS
3, Boulevard Saint Martin

75003 Paris
+33 6 87 50 74 26

BRUXELLES
17, Rue du Bois Sauvage
1000 Bruxelles
+32 474 60 81 88